Frequently asked questions

At Chollobar we want you to buy with complete confidence. Here we answer the most common questions about our security cameras, delivery and warranties. If you have any question left, message us on WhatsApp at 622 872 311 or at info@chollobar.com and we'll help you, no obligation.

Do the cameras work over WiFi, with no cables?

Yes. We work with WiFi models (no running cables) and also with wired systems for larger installations. We advise you based on your space so you choose the best option.

Do they record at night and in colour?

Yes. Our cameras have night vision, and many models record in colour even in low light thanks to their spotlights and sensors. We tell you which model best suits the lighting in your area.

Can I view the cameras from my phone?

Yes. You'll be able to see the live image and the recordings from your phone, anytime and anywhere, through a free app. You also get alerts when they detect movement.

Are they hard to install? Will you help me?

Most of our systems are designed for simple installation. In addition, we support you with remote configuration so you can start using them from day one.

Do I need internet for them to work?

To view the cameras from your phone and receive alerts you do need an internet connection. Local recording (to a card or drive) can work even if the connection drops, depending on the model.

How long is delivery?

We ship across Spain. The usual time on the mainland is 24 to 72 working hours from dispatch. The islands, Ceuta and Melilla may take a little longer. Every order has tracking.

What warranty do the products have?

All products come with the legal warranty applicable under Spanish law. If any issue arises, we help you resolve it as soon as possible.

Can I return a product?

Yes. If you're a private consumer, you have 14 calendar days from receipt to withdraw from the purchase, in line with our Returns policy.

Do you sell to individuals and businesses?

Yes, we sell to individuals as well as to businesses and professionals (shops, hospitality, etc.). If you need a system for your business, we'll prepare a tailored quote.

How can I contact you?

We're happy to help you before and after your purchase: WhatsApp and phone 622 872 311, and email info@chollobar.com.