Shipping policy
At Chollobar we work to get your order to you in the shortest possible time and in perfect condition. Every order is carefully prepared before dispatch.
Shipping area
Chollobar currently ships only to mainland Spain.
Order preparation
Orders are prepared once payment is confirmed.
Products available in stock are usually prepared within 1 working day.
If a product were temporarily unavailable or required a longer preparation time, we will contact you to let you know.
Delivery times
Mainland Spain: between 24 and 48 working hours from dispatch of the order.
Delivery times are indicative and may be affected by causes beyond Chollobar's control, such as transport incidents, public holidays, special campaigns, weather conditions or other external circumstances.
Shipping costs
Shipping costs will be shown during the purchase process, before finalising the order.
In certain promotions or for certain purchase amounts, Chollobar may offer free shipping, indicating this expressly in the online shop.
Order tracking
When the order is dispatched, you will receive the information needed to track the shipment, provided the transport company offers this service.
Receipt of the order and transport incidents
The customer must check the exterior condition of the package at the time of delivery.
If the packaging shows knocks, breakage, damp, visible tampering or any other anomaly, you must indicate it to the carrier at the time of delivery and record it, where possible, on the delivery note or receipt.
In addition, you must report the incident to Chollobar within a maximum of 24 hours from receipt of the order, providing photos of the packaging and the product if necessary.
This communication allows us to handle the claim with the transport company more quickly and effectively.
Undelivered or refused orders
It is the customer's responsibility to provide a correct, complete and accessible delivery address.
If the order cannot be delivered due to the repeated absence of the recipient, incorrect details, an incomplete address or unjustified refusal of the package, the costs arising from transport, return or new dispatch may be charged to the customer.
Order cancellation
The customer may request the cancellation of their order provided it has not been prepared or handed over to the transport company.
Once the order has been dispatched, it will not be possible to cancel it. In that case, the customer may exercise, where applicable, their right of withdrawal in accordance with the Returns Policy.
If the cancellation is accepted, Chollobar will refund the amount paid using the same payment method used in the purchase.
Orders with several products
When an order includes several items, Chollobar may make one or more shipments if this speeds up delivery. In that case, the customer will not bear any additional cost.
Contact
For any query related to the shipping of your order, you can contact us:
Chollobar
WhatsApp: 622 872 311
Email: info@chollobar.com