Refund policy

At Chollobar we want you to buy with complete peace of mind. If for any reason you're not satisfied with your purchase, you can exercise your right of withdrawal or request a return of the product in accordance with the conditions set out below.

In accordance with Spanish consumer protection legislation, if you are a private consumer you have the right to withdraw from the purchase without needing to justify your decision within 14 calendar days from receipt of the order.

To exercise this right, you must communicate your decision to Chollobar within that period by email or WhatsApp, indicating, at least, the order number and the product you wish to return.

Once you have communicated your decision, you must return the product in accordance with the conditions set out in this policy.

The right of withdrawal applies exclusively to private consumers and not to purchases made by businesses or professionals where the legislation does not provide for it.

For the return to be accepted, the product must meet the following conditions:

Chollobar may apply a reduction to the refund amount when the product shows a depreciation resulting from handling beyond what is necessary to check its functioning.

The right of withdrawal may not be exercised over products where the current legislation so establishes, including, among others:

To request a return, you must contact Chollobar through any of the following means:

Indicate the order number, the product you wish to return and the reason for the return. Although it is not compulsory to state the reason when you exercise the right of withdrawal, this information can help us improve our service.

Once the request is accepted, we will provide you with the instructions for making the shipment.

When the customer exercises the right of withdrawal without there being any defect in the product, the return costs will be borne by them.

If the return is due to a shipping error, a defective product, damage caused during transport or any other cause attributable to Chollobar, we will bear the corresponding collection, replacement or return costs.

Once the product has been received and it has been verified that it meets the conditions set out in this policy, we will proceed with the refund using the same payment method used in the purchase, unless expressly agreed otherwise.

The refund will be made within the legally established period. The time needed for the amount to be reflected in the customer's account will depend on the bank or the payment method used.

If the product has a manufacturing defect or a lack of conformity, the customer must notify Chollobar as soon as possible.

After verifying the incident, we will proceed, as appropriate and in accordance with current legislation, to repair, replacement, price reduction or termination of the contract, at no cost to the customer.

All products sold by Chollobar come with the applicable legal warranty in accordance with Spanish law and the type of buyer.

In sales to private consumers, new products have the legal warranty provided for by current legislation.

The warranty does not cover breakdowns or damage resulting from knocks, falls, misuse, unauthorised handling, incorrect installation, normal wear and tear from use, damage caused by external agents or any other cause not attributable to a manufacturing defect.

Group Invexlaters S. L.

CIF: B44631505

Address: Calle de Clara Campoamor 2, 3.º E, 11600 Ubrique (Cádiz), España

WhatsApp: 622 872 311

Email: info@chollobar.com